alt Hacker News"Commercial" implies to extract the most out of every potential customer. That's a direct logical contradiction to "serving the customer's wishes in every way".
In other words, there can't be any commercial incentives that "align" with providing a perfect user experience.
The weird thing in my opinion: why is open source software such a pain to use? They don't have commercial interests?
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> The weird thing in my opinion: why is open source software such a pain to use? They don't have commercial interests?
My guess is its a combination of 1) lack of resources and 2) being developed for the developers themselves (who are weird users).
Most of the best open source software (e.g. Linux) is that way because commercial interests have incentive to pour some of their vast resources into it (and if copyright was ever abolished, expect it to start sucking, because the main reason we get to seee the commercially-funded improvements is the genius of the GPL).
>"Commercial" implies to extract the most out of every potential customer
Disagree, this is an unreasonable framing. We just need to exchange goods/services for money, not optimize every transaction on a curve by some measure of "extract everything"
There are many incentives apart from $ -- general fame, specific, niche credibility, love of the thing, internal projects (eg a phd/masters/capstone project), etc. Looking at everything from a $-incentive only will lead you to actions and incentives that don't make any sense. Look at the linux kernel or something like sqlite -- more deployed than almost any piece of "commercial" closed-source software, huge community, signifigant resources, but tiny, tiny slice of revenue by any metric of popularity.