So what? That doesn't make those people, the software they write, or the actions they take any less important at keeping the internet functioning. The work employees do seem to constantly be downplayed since they often are not working out in the public, nor are they making public blog posts advertising what they are doing.
You have seemingly missed the point of the article entirely, while also becoming offended for... I'm not even sure. Not being mentioned maybe? The internet will never cease to be a rich vein of absolutely baffling behavior