alt Hacker News> If we had a union we would be training people from customer support to engineer
This, to my knowledge, very rarely works.
> software would be improved immensely if all developers spent a few years doing tech support for the elderly
This, on the other hand, absolutely does.
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gopher_space • today at 5:04 PM
> This, to my knowledge, very rarely works.
Strictly a function of management quality and experience.
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I've worked with several excellent people in my career who progressed from customer support to QA to QA engineer to software engineer.
It's not common though, and I don't think it's a case of "training". Some people have the drive to figure that path out, and those people should be encouraged and supported.