It's impossible to tell the difference between being malicious and being ignorant.

With this particular company, everything else they do is malicious so I won't ever give them the benefit of the doubt.

I tried to use a reusable pod in one of their machines the other day and when I shut it the handle broke off leaving me rather confused. Turns out in the closing head of the machine they stuck in 4 big metal spikes to destroy anything put in there. There is absolutely no reason to do this, none, other than being dicks. Had to get out the epoxy and repair the handle of a friends machine.

So yea, screw them.