> It never stops making me baffled how little people out of software development understand about what is happening right now.
What do you expect them to understand?
It amazes me how little people IN software engineering understand what's happening. Go ahead, listen to your bosses and write all your knowledge in AGENTS.md files, you're definitely special and won't be laid off.
Ask anyone in manufacturing how writing things down for your cheaper replacements works out for you.
Burying you head in the sand, saying "la la la I can't hear you" is not a strategy.
People in software engineering were delusional a lot time ago. There was too much talks about code and too little about SRE's place in software production.