Monitoring makes sense, but it feels like it makes no sense at all to allow that kind of remote maintenance without staff on-site to OK and verify it - who could then do the maintenance themselves.

Otherwise, this sort of spoilage could easily happen by accident as well.

It seems like the sort of thing you’d do in-store and firewalled from the internet.

That might justify a temperature probe in a dumb fridge. This smells of a salesman being here not an engineer though.

Makes sense but monitoring doesn't mean you have to have remote control of power.

And centralized food destruction.