Ok, then why were their damned fridges connected to a network then?
"The chain wanted to have Internet enabled control and dashboards about their fridges" or something?
You don't get to say you want the perks of being Internet enabled and then turn around and say that protecting against the downsides would cut into your margins too much. Sheesh
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Support is cheaper if the support agent can remote access your hardware instead of flying a dude out.