> I learned that the hard way with 23&Me.

That's why I've never done a DNA test, it's not worth your literal biological data being sold off to god knows where to discriminate against you. I thought everyone realized this but didn't realize it was a niche opinion.

> It's unbelievable to me that this is legal. You put your trust into a corporate entity with your data. The entity goes away, so does the guarantee? Oh, OK.

I agree it sucks but isn't that life? Jim makes you a promise, Jim dies, his kids don't have to keep Jim's promise, nor anyone else.

My original mortgage lender has a very functioning web portal to set up autopay and check my account.

They sold my mortgage to a big bank whose web portal and app are pure garbage. Constantly crashing, the autopay frequently just doesn’t autopay, and getting a statement history requires delving through a bunch of random menus.

It’s really obnoxious that I just get no say unless I refinance.