> Almost every single major purchase I go directly to the manufacturer website or a specialized store.
Let's take an example: If a Brother printer is full price from Staples, Best Buy and the Brother website, but $50 off on Amazon, why would I not order on Amazon and save myself $50? As it is, Best Buy and Staples are also operating marketplaces when buying online.
> Almost everyone today offer free or inexpensive quick shipping and easy returns. They also have better customer service.
I beg to differ. I bought a GPU from a local store that turned out not to be compatible with my workstation. Returning it was a huge hassle, I paid a 15% restocking fee. The next time I ordered a GPU, I went through Amazon. When it too didn't work, they took it back, no questions asked, full funds returned.
All those easy returns are paid for by Amazon's higher prices.
If a Brother printer is $150 from Amazon, but $100 on Staples, Best Buy and the Brother website, why would you not order on a non-amazon site and save yourself $50?
Answer: you probably would, but Amazon engages in illegal, coercive price fixing to drive up the prices on those other sites by $50.
"why would I not order on Amazon and save myself $50?"
Because of principles?
It seems that in the past 20 years the concept of boycotting a company in response to their behaviour has been lost.
The last widespread boycott I remember was from the late 2000s against Sony, I can't even remember why ( rootkits on CDs? ) but I'm still boycotting them now as it's an automatic reaction.