alt Hacker NewsI've had the same. But unlike a lot of today's companies, I was able to get an actual human emailing me back the same day with a few questions followed up by a "we're sending you a replacement. Throw away the broken one." That was refreshing. Maybe they haven't gotten the memo that you're supposed to hate your customers.
Fair enough. I didn't need a human - Anker sent recall notices (via Amazon sales records, I guess) and all I had to do was send photos of serial numbers on the bricks and pick from a list of replacements of similar capacity. So, their customer support was better than average, no question.