alt Hacker News> A few places have been switching to using those robots on wheels to run food to tables.
Is this not just a gimmick? You still need people on hand to take over if the robot has an issue, I don't see how it would reduce labour costs.
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The demand for food delivery in the places where the robots are viable is nearly infinite. My city has had them for two years and there are still just as many humans doing deliveries, they are just sharing the already-crowded sidewalks with robots.
I don't use them; not because of any moral objection, but because they can't come inside buildings. The whole point of food delivery is to avoid going outside. Most human couriers come directly to your unit. The food delivery companies have spoiled us too much, and we are not ready to return to a world where you have to put on shoes to get food. Oddly, the delivery robots are probably better suited to suburbia, where folks are used to answering the front door to pick up a food delivery. But the distances involved aren't viable until you have delivery Waymos that can move at highway speeds.
It seems in China hotels commonly have robots deliver room service meals. I guess it makes sense, the building is not too hard to navigate for a robot, and it would take a worker 3+ minutes for each delivery. I thought it was maybe a gimmick, but it seems >30% of hotels have them now.
https://www.chinadaily.com.cn/a/202609/10/WS6aa122a5e4b06d4a...
> Is this not just a gimmick? You still need people on hand to take over if the robot has an issue, I don't see how it would reduce labour costs.
"take over IF the robot has an issue" is exactly how it reduces labor costs.
2020: 10 waiters, waiting tables. You're on the hook for each of their salaries.
2030: 10 robots, one human waiter passively overseeing the cluster. You're on the hook for minor parts/occasional repair for the robots, and one person's salary.
Its not about a 100% staff elimination, but a large overhead reduction ensuring the few humans you're keeping around are more efficient overall for dollars generated in revenue versus the all-human staff before.
Plus, in certain cases, like kiosks replacing cashiers at fast food establishments, there's now one less qualification needed from employees (good social skills), increasing the pool of acceptable options you can hire where before some of those candidates would have been unsuitable for the job.