alt Hacker NewsThanks for the attention and fixing this.
Note to others who are blaming Amthropic in various ways. This is what taking responsibility is.
Note also that Anthropic outsources the billing and metered billing to a third party still, who is doing very well with the growth. It’s a more recent company in the space so it comes with a lot of bugs that are getting learned with time which is why there are so many interesting (at scale) and obvious errors (billing systems are build over years not months) being corrected with time.
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> Note to others who are blaming Amthropic in various ways. This is what taking responsibility is.
It is way too early to tell if Anthropic is "taking responsibilty" for this. I'll be awaiting the news that they started aggressively hiring human support staff to field user complaints so they don't continue to do shit like this. That is taking responsibilty.
Unless they are changing their support process to not require a user to post on a message board and hope a developer sees it, I don't see how it's really taking responsibility.
And why should I give them more leeway for outsourcing to an inexperienced company? Comma/decimals meaning in currency is pretty well-established. If a new company is moving into an established space I would expect them to learn from other folks past experiences. "whoopsy, we don't know our core competency" isn't a defense for a company that's presumably making exorbitant amounts of money from partnering with Anthropic.