Hola Jordan,

Thank you very much for your support with this. I appreciate you stepping in, acknowledging the engineering flaw, and escalating my case.

As additional feedback on the automated support pipeline: I understand the desire to automate and make processes more efficient. However, a person should not have to rely on getting a post to the top of Hacker News just to bypass AI bots and get a human to look at an obvious financial error. Luckily, you were here and acted proactively, which I truly value.

I will await the support team's communication.

Pura vida!