alt Hacker NewsI assume you’ve never done technical support. The customers who think they know what they’re doing fuck things up so much worse than those that don’t. They don’t listen and they do so much more damage. They know they’re right and they are so entitled to what they think should work. They’ll tell you what they did and the logs or outcome or reproduction will prove otherwise. The loudest ones are always the ones who fucked it up the most - it’s just defensiveness.
Replies
soulofmischief • yesterday at 4:52 PM
You are projecting so much, friend. And assuming even more. You literally sound unqualified. I work on computers for a living. The amount of contempt and arrogance you're displaying is nothing short of sad.
You assume incorrectly. Furthermore, your description of tech support is wrong, so much so that I half-suspect it is you who has never done technical support. I mean, come on, one of the mantras of every tech support division I’ve worked in has been some variant of “believe the user”. What you are describing is pretty much the very first attitude you learn is simply unhelpful and ineffective, apart from also being aggravating for the customer.