alt Hacker News> Also things like attaching a sysdiagnose is useless and is well known to be hoops Apple requires bug reporters to jump through with no benefit to either party.
As a former Apple SWE that has read innumerable sysdiagnose reports, this statement is bullshit.
External bug reports very commonly have a variation of "THIS IS BROKEN YOU SUCK FIX THIS" as the main note. Even with a crash log attached that's not at all helpful. A sysdiagnose gives a state of the system the reporter has in front of them. You can't triage a bug with "FIX NOW" as the description.
I know I know, Apple has infinity dollars and every SWE should just magically fix bugs without needing to triage them first. Every external bug reports very is also a special snowflake that deserves concierge VIP serve and a dedicated SWE team to fix.
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Did you read the bug report? This is not your garden variety THIS IS BROKEN YOU SUCK FIX THIS bug. It is respectful, it has a minimal reproducer, and it is communicated clearly. There’s no reason to stall it using the sysdiagnose requirement.
And yes, this is not the first time I’ve seen Apple requiring sysdiagnose for an excellently written report. Even John Siracusa would get these sysdiagnose requests; it’s a stalling tactic being applied indiscriminately.
If Apple cannot distinguish between an angry nontechnical user that SHOUTS IN UPPERCASE and a developer that communicates professionally with an equal, that’s Apple’s problem.
“Most bug reports are bad” and “most good bug reports aren’t handled well” can both be true.
As a macOS user, my most recent datapoint is a crash in Apple Music that I’ve submitted probably a few dozen crash reports for, along with steps that trivially and consistently reproduce the crash - from my perspective, the crash was introduced in macOS 26 last year, and has received zero attention since then.