Culturally, that reply makes perfect sense.
e.g. Japanese culture in many circumstances requires a company to rush to apologize for the smallest perceived (not even actual) fault
Yeah I remember that incident when Toyota Prius had a recall due to brake failure caused by an ABS software issue in rare circumstances and Toyoda himself apologized publicly.
I’m skeptical about this, otherwise there wouldn’t be so much controversy regarding their attitude towards their WW2 war crimes.
How is Japanese culture relevant when this is Indian company?
> e.g. Japanese culture in many circumstances requires a company to rush to apologize for the smallest perceived (not even actual) fault
For a something this big they'd probably have execs making a visit to a certain forest.