alt Hacker NewsThis seems like a fair response to me:
> There are a lot of questions here. As most of you can imagine, we have been subject to intense social media scrutiny and analysis by investors/customers over the last few days and it has made doing any meaningful analysis of the event pretty much impossible. The event happened on April 30 2025 and was done by set of people who have worked in the PKI industry for several years and worked with us for a while. There is a lot of digging we need to do to understand the circumstances, why, what, how to share a meaningful report that can hopefully benefit the community. I do not know why some community members think we wont be getting back on this bug. When we signed up for the browser program trust, we also signed up for disclosure obligations to the community which we will uphold.
https://bugzilla.mozilla.org/show_bug.cgi?id=2083449#c39
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ETA- HN rate-limiting won't let me reply, but to the commenter asking how all the pressure could delay a sober analysis:
I've never been involved with a mess like this, but I can well imagine it's difficult to convene the necessary people for a dispassionate RCA when your bosses are furious and investors are screaming for scapegoats to fire.
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Edit2: Still ratelimited for the downvotes, but in response to @andor:
You're right, some of the questions are fairly straightforward and should be easy to answer -- I would argue they already did provide an initial response here: https://bugzilla.mozilla.org/show_bug.cgi?id=2083449#c11
But there's 12 separate questions in this comment alone https://bugzilla.mozilla.org/show_bug.cgi?id=2083449#c30 many of which are demanding detailed information and statistics that would need to be reconstructed from audit logs.
I imagine lawyers are involved because whatever answers they give will inevitably wind up as evidence in ensuing lawsuits. I'm sure anything publicly released needs to be cleared through several layers of review.
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> I've never been involved with a mess like this, but I can well imagine it's difficult to convene the necessary people for a dispassionate RCA when your bosses are furious and investors are screaming for scapegoats to fire.
In any sane business, the people handling the screaming investors are different from the people handling the social media mess, and they are also different from the people doing the RCA.
That said, given the mess, I wouldn't be surprised if eMudhra only had one employee responsible for all those jobs...
> I can well imagine it's difficult to convene the necessary people for a dispassionate RCA when your bosses are furious and investors are screaming for scapegoats to fire.
Such a business will not be long operating a CA, then: these sorts of requests are common and CA operations are done openly in public with all accidents openly admitted in plain view. If management can’t deliver an environment that prioritizes compliance over rage and blame, then termination of CA acceptance for the company they manage with such irrationality is a successful outcome for the process. I respect that there may be opposing corporate and/or cultural pressures, and I imagine that’s why they’re voluntarily exiting the CA business, but they’re at risk of having all issuances distrusted retroactively if they think that gives them the leeway to reply late.
No it does not. How does social media upheaval make internal analysis impossible?
> I do not know why some community members think we wont be getting back on this bug.
This exposes how poorly they are prioritizing the response. They look like a deer caught in the headlights. Stop looking at the headlights and get moving.
Some of these questions shouldn't be that difficult to answer, and they were asked to provide an initial response anyways.
For example, further up in the bug tracker, they stated that there was an error in a script. If they were able to find an error, why can't they provide the script?
That's what managers are for. They shield the people doing the work from all the external distractions.
Those are just more reasons to remove every cert they ever touched.
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If some social media nonsense makes it hard for you to do internal investigation on the problem that shows that you're organisationally incompetent in addition to whatever else in the process failed.