Maybe so, but we're still going to complain when we're subjected to it.

My most recent experience was calling AT&T because the serial for my modem was whitelisted on an incorrect PON port (AKA the issue was on their end), yet if you correctly answer all the automated bot questions when calling their support line indicating you have an issue with WAN connectivity, it guides you through the process of unplugging your combo unit, waiting 10 seconds, and plugging it back in, then it automatically hangs up on you. Like thanks, that may help Sheryl who thinks the internet is down because her computer's DNS caches an expired facebook IP, but I literally cannot solve this issue myself without help from an AT&T tech lest I violate federal law by breaking into their network closet and do it myself.

I finally got through to a person by incorrectly claiming there was a billing issue and asking that rep to transfer me to the right department, skirting the bot entirely.