The average person was able to look at the devices up until now and see a tool. Now they see something they don't understand, but sure does seem smarter than they are, and has the aesthetics of being a person on the other side of the computer.
Do you think this guy has the technical depth to make these connections? He's working off what he can see, and he will likely grow old and die still lacking that understanding. So will a vast majority of users of these services.
What you are seeing is people realigning with a baseline of their reality. They have to trust what they are being told on this by someone, and they need to figure out who and how amid malicious actors that are trying to bend their beliefs.