You don't think users, paid users at that, shouldn't have a say in product development? Good lord no wonder the public distrusts the tech community so much.
I think there are prob more paid users who want the feature and are willing to pay than those who don't want it, which is why the team built it. They might even believe it brings in new users. It's polarizing but all ai features are lately.
That's quite a strawman.
Yeah, I think the more broad issue here is that NYT should know better that public sentiment on AI is incredibly negative.
I do find this somewhat paradoxical to the fact that clearly a lot of people use it.
It seems like one of those things where culturally it’s become virtuous to be against it and to say you don’t use it, but privately most people are using it.
Still, I think NYT’s subscriber demographic is likely pretty educated and specifically paying for higher quality content. They don’t want haphazardly tossed together recipe blogs.
AI sentiment is negative enough that all companies who build in AI features need to include a toggle that hides them completely. Otherwise you get user backlash like this.