alt Hacker NewsMy son lost his job so did InstaCart for a while. He got really good at it and started making good money. Then they sent him to an apartment complex but didn't give him an apartment number.
He called support who contacted the customer and said they were on their way and could he wait five minutes. Of course he did but 30 minutes went by.
Contacted support again who said customer would be there in five minutes but, 15 minutes later, support said to just take the goods back to the store.
He took the goods back to the store but the store refused to accept them. Support said he could just donate them or keep them.
Despite showing the back and forth text messages, he was deactivated for not delivering to the customer.
Replies
Instacart stole money from me.
When COVID hit, I got sick and had to spend several days inside ordering delivery. And more than once, the store was missing half my order. So I then had to make new orders for the food I wasn't able to get the first time -- while they refunded me only for the items they didn't have, leaving me to eat the (multiple) delivery fees and driver tips.
We're supposed to sue companies when they treat us like this but few of us do because it's a difficult process. Companies know this and act with impunity.