Tangential rant: I find myself getting viciously angry when these support bots lead with, "I'm very sorry to hear that. I understand how [rehashed summary of complaint] would make you feel frustrated." Mother ****er, you don't understand what it means to feel anything.

I'm all for having these bots process inquiries if it means a speedier resolution, but, please, anyone out there using these things, turn off the simulated sympathy. It's infuriating how condescending it comes across.