alt Hacker News> How much are these customers paying for support to have Raymond Chen on first level support to debug their batch files?
Or rather, maybe, how bad are the initial support levels that couldn't figure out basic functionality like this and it was escalated to Chen?
Or maybe he was on a project working directly with the client already, so this was just part of whatever he was working on.
The post doesn’t mention a year. Early Microsoft Windows was very badly documented and the docs were difficult to search, so it wouldn't surprise me that it took senior level support to know that fact.