alt Hacker NewsI'm glad you apparently live in an ideal world where every incident is fully root caused and fixed at the origin, and all your coders produce perfect, bug-free code.
Most of us, however, do not.
I'm glad you apparently live in an ideal world where every incident is fully root caused and fixed at the origin, and all your coders produce perfect, bug-free code.
Most of us, however, do not.
Every incident having a root cause is required. If your organization doesn’t do this, it basically means they don’t value reliability at all. The best SREs quit. Well either that or the SREs have the ability to transfer oncall responsibility to SWEs. Whether or not that can be fixed at the origin is an entirely different matter. Bug-free code doesn’t really matter: the best incidents are the kind that reveals hitherto unknown bugs.