With Open Source / Free Software we're trying an alternate economic model, shooting to overtake the standard model. We rely on volunteers. It creates an awkward situation where we can't be unappreciative of effort (no matter the quality of output), but we also have to have expectations or this model is just not going to work.

So we should respectfully expect better than this. (With the caveat that Canonical is a business. I'm using Ubuntu Pro for free so I won't be berating them, but I think I paying customers perhaps should be.)

I also think that we should consider a sort of an "SLA" concept. If you say "I got you covered" and you drop the ball, I think I do have a grievance in that I could have chosen another option, and now I have to take the time to adjust. On the other hand sometimes people don't actually say "I got you covered" they say "This is a cool thing I'm working on". So something like an "SLA" could clear that up.