alt Hacker NewsI was dealing with a LLM help bot on a website where I had to upload some documents and asked the bot how to get through a step where I simply don't have the right things and it kept telling me I could sidestep that (but I could not) or upload the thing (which I told it I could not to begin with!).
It's not like the previous tree based bots were good but at least they had a path to speaking with a person.
I suspect nobody ever tried to use the bot.
I've had the bot of a "modern" holiday home tell me some rubbish about luggage storage. Fortunately, I knew that there would be a human fallback during working hours so it worked out OK. But who thought that it was a good idea to have a shitty bot to ask about important things?