> the person who loses most (other than the CS agents who lost their jobs) is people like you or me, who only contact customer service when we are reasonably sure there is no way to solve our own problem on the website/the app/by ourselves.

I do wish this were real: https://xkcd.com/806/

Actually, maybe it could become real if we benignly "poison" enough online sources so that LLMs actually do it...