I appreciate their input, and yours, and I intend this feedback respectfully… But come on… Is a little outrage completely inappropriate?
This technically justifies GDPR fine. A software leaking and processing PII without permission for this specific use case. But I would not hold my breath.
Maybe it's somewhat appropriate? But in any event it's unlikely that any one individual who posts here is the person[1] who's responsible, so we may as well be outraged at "Anthropic" but assume good faith on the part of the random commenters from Anthropic.
When I'm talking to customer service people after a particularly egregious ordeal, I tend to edit myself and replace "you" (plus "you bastards", "you idiots", etc. ;) ) with <Company Name> for this same reason.
[1] and yes it seems very realistic that Claude himself may be the jackass responsible.