Thanks for the feedback!

Yeah, no web client yet, but we're working on a web app (it exists already, but doesn't do end-to-end encryption fully yet, also no video calls). My primary use case for Snikket was displacing things like WhatsApp where web usage is (in my experience) rare, so the focus has been on mobile apps.

Circles - yes, you got it. Initially we launched without circles, and some people complained they couldn't invite friends to their server without those friends mixing with their family members by default. I wasn't sure at first, but now even use this feature myself for e.g. a "Games night" circle. You can read more about the feature here: https://snikket.org/service/help/features/circles/

And yes, I totally get what you mean about the web dashboard. We're toying with replacing it at some point (partly because the backend is Python, and it uses over 2x the RAM of the chat server when idle!).