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Kaedon • today at 6:44 AM • 3 replies • view on HN

At ~$21,700 saved per million tickets, saving millions annually would suggest at least 92 million tickets a year to reach $2 million saved. Is that about right?

I initially thought of tickets as just customer support, or internal JIRAs, but the article mentions alarms, security findings, and capacity increase requests, so that makes the scale feel more plausible. Still surprising so many tickets go through the system.


Replies

f0cus10 • today at 6:58 AM

yes, there's a ticket for EVERYTHING. people have tickets cut in their names even decades after they've left

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sjdh76 • today at 7:35 AM

Well there is the UFO/Bigfoot/Poltergeist crowd.

If you dont fully pay attention to their theories about what they think is the reason for the suspicious stain on the ground in the parking lot, the queue is going to get flooded. If your Boss belongs to that club oh man god say the division.

vasco • today at 6:58 AM

Well if they use VPN point to point connections managed by AWS they'll get an email per week until they die for each VPN instance from AWS that they need to put in trash so I understand them.