At my company we also do the same every request to engineering (alarms, security, bug, customer support escalation) gets a ticket.
i mean there's even tickets cut if you need IT to fix a laptop or assign you a locker or unlock the code on your desk ped.
heck, there's even a ticket if the office toilet is clogged
i mean there's even tickets cut if you need IT to fix a laptop or assign you a locker or unlock the code on your desk ped.
heck, there's even a ticket if the office toilet is clogged