alt Hacker NewsI imagine normal users are going to ChatGPT now - and that it's far, far better than anything they would ever find on apple.com
I imagine normal users are going to ChatGPT now - and that it's far, far better than anything they would ever find on apple.com
No it’s not any better in my experience… the LLMs were trained on these forums. Are you suggesting that ChatGPT is trained on some internal Apple support knowledge base?
Asking frontier LLMs to troubleshoot weird user-facing issues in anything (Apple, Microsoft, Linux) is basically the same exercise in frustration that wading through search results and forums used to be. They all give confidently wrong answers and ignore critical context forcing pointless iterations and clarifications. Often there is no solution provided other than “reinstall” or similar.