Apple support on the internet has a mountain of problems:

- Apple themselves don't properly support or document anything besides the absolute latest versions of their platforms. Even things from just a few years ago are almost impossible to find/troubleshoot/solution for. They often delete old documentation with prejudice as well.

- Apple products tend to attract a lot of technologically illterate people that somehow still manage to post on places like that forum. It results in a lot of worthless posts that say either nothing or provide inaccurate/false information.

- Clout chasers - Apple people like to be content creators and often ignore helping someone in favor of being famous. They clog up these forums.

- Pretentiousness - Also an Apple community issue. The "Daring Fireball" level of arrogance where replies may just be "buy a new one" or "you shouldn't do it that way because Apple says no"

All of these issues likely came to a head.