I'm glad someone is calling it like it is. That place is full of wankers with 400,000 karma points copypasting condescending drivel that helped no one.

Oh, your iPhone is malfunctioning in X way? Well you're probably doing something wrong you should go to the Apple Store.

I usually end up there when I stumble on a frustrating bug or persistent issue in iOS/macOS and there is always a thread with other similar complaints, and they are always unresolved.

There's usually a "power user" chiming in with "I've never heard of this so it must not exist" (these people cross-post on HN too).

My personal favorite Apple Support Community copypasta EVER is the guy who tells people dealing with obvious malware infections and/or security software of any kind that it is all worthless and really their own fault and responsibility if they are infected.