alt Hacker NewsI don’t think it’s hard to understand why an airline would get tired of getting more refund requests and customer service escalations for refusal of same according to agreed upon terms by entitled jerks who don’t want to accept the consequences of the decisions their ShitClaw made on their behalf.
Sure, the airline may not notice when it happens but it can cut those processes short when they have a full ban.
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In California, you have 24 hours to cancel any booking. The fact that United makes it hard to do so is a choice they’ve made.
They should meet the customer where they are instead of being antagonistic to their customer by default
This ignores all the ridiculous games these companies have played, abusing the asymmetries between them and consumers every which way to extract as much as possible. And now they have the temerity to try to control what tools we use on our end to interact with their sites.
I seriously doubt that this is driven by any actual abuse, it seems much more likely that they’re unhappy that it’s harder to rely on limited user patience/attention/etc to make more money.
Yeah, it's not that. They don't want to have users automatically shop for the cheapest flight using LLM
United is not claiming that the reason for the ban is an increase in refund requests. Nor would they have to provide a full refund in any event, unless the ticket permitted, in which case they have little cause for complaint.
Then just make it super easy to do refunds, ideally so that an agent can do it!
I shed no tears. Slowly the balance is shifting back towards fair. Wanna make me sit through 5 minutes of navigating your bullshit AI IVR before I talk to your bullshit AI assistant before I talk to someone who can actually help? Great, I'll delegate that to my AI also.
If they can automate the denials we can automate the requests
Is it that, or is it that the agents don't sign up for all of the bullshit tricks they use, such as how it looks like you have to pay for an assigned seat when you can book a less desirable part of the plane for free? Agent won't fall for it, whereas some not inconsequential number of people do. Also, it'll destroy their AB test results.
When a company like Delta is on record using AI to set each individual shopper's price as high as possible [1], there's no longer any illusion about having a fair exchange of value, or an idea about who's behaving badly or not.
[1] https://mashable.com/article/airlines-set-prices-artificial-...