alt Hacker NewsFor the big corporations (consumer facing), they are not necessarily able to adopt change because:
1) they are under tremendous amount compliance boundaries, liabilities ambiguities and customer support issues, when agents go rogue or caused monetary damages to both service providers or merchants and consumers.
2) we collectively haven't figured out a way how agenic commerce would work. They have been some ideas floating around from Google, Shopify Cloudflare, but it nowhere near settled as a consensus.
3) Fraud/spam/cyber - Agents AMPLIFY these malicious interactions with their existing Human User Interface (HCI). In other words, the current HCI is not designed for agentic interactions.
For example: If your Meta Muse agent buys a $5k business class ticket from US to Europe using your Chase credit card that you find out after the fact, and you call your credit card companies for non-authorized transaction chargeback, who's responsible to the damages? Did you authorize the agent to buy tickets not?
If Chase denies your chargeback and make you liable for $5k to be paid, you pay for it or no? If you don't pay for it, United sues you in court, do you tell the judge you didn't authorize your agent to buy that ticket? Or you sue Meta instead? You see where this is going??
Replies
Seems pretty clear to me that the liability for the unauthorized charge is yours, and that it’s between you and the credit card company until the volume of errors is so large the other companies need to take note.
I agree with the main point. Just a clarification that if Chase denies your chargeback request, then the airline gets paid, and if you refuse to pay your credit bill, it'll be Chase coming after you (via lawsuit or whatever).
I tried to register a new account with Google yesterday to use their latest model, but they banned me after, like, five minutes. They asked me to scan a QR code with my phone and even asked for a selfie. After I completed all the steps, they told me I might be using a bot and that my account had been deleted...
But apparently, it’s okay for that same Google to unleash bots to scrape entire websites...
You have to be responsible for AI agent usage. Any other model doesn't work because then you can always argue "I didn't do it, my agent did" for anything.