alt Hacker NewsNo. I'm talking about a case directly purchased and refunded on United's website. No complications or shenanigans. You're welcome to believe whatever you'd like, but I've booked enough flights with enough airlines to recognize shady practices when I see them. This is far from the only instance of it either. The only thing I'll give them credit for is they've gotten less shady over the years, but they still got ways to go, and you still gotta watch out for your back when you book with them.
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I've canceled United bookings in the 24h window many times. In all but one case it was as easy as clicking a button. The other case I had to call them, I think because it was around 23h after booking and there was some broken timezone math behind the button.
> You're welcome to believe whatever you'd like
I believe my experiences and if you say that was your experience then I believe yours too. I was commenting on similar stories to yours that I heard/read about that had provided more information -- not yours in particular. Some people have consistently bad experiences with a company that others dont.