alt Hacker NewsWe should be tech literate enough here to know that “AI” has become a near meaningless term that encompasses all sorts of technologies and the differences between the two version of AI in your comparison are big enough to make this a false equivalency.
The point isn't that both are using something that might be labeled AI. The point is that the relationship is 100% adversarial at this point, and so you shouldn't feel too bad for asking for a refund when your AI makes a mistake. The company certainly doesn't feel bad, and in fact puts huge amounts of effort into extracting the maximum value not just in general but from you specifically, so maybe just go ahead and do the same to them.