This usually isn't a software quality issue, it's overcomplicated infrastructure failures cascading through a complex environment causing additional systems to fall over.
Infra is >90% software nowadays
AI agents should be able to resolve this quicker than employees, right?
Service quality is in better hands after the layoffs, at least that’s what investors are led to believe.
> This usually isn't a software quality issue... overcomplicated infrastructure failures cascading through a complex environment
That is a software issue.