It seems like one of the best methodologies there is? Real people reporting real outages of a service they use?

I often know about outages dozens of minutes in advance of it being posted on official channels (or in the case of AWS, three days later...).

So what if the resolution is low because people can't log in to Fortnite and an Azure outage gets shown as an Epic Games outage. Doesn't matter. The live feed is incredibly reassuring from a "down for anyone else this instant, before official status page has a chance to see it?" Saves me so much time knowing whether it's a me-or-them issue.