alt Hacker News> some highly trained technicians, and that's mostly it, right?
Do they even need the technicians on full time? I feel like those are flown out if something is wrong and otherwise can just monitor remotely?
Replies
limagnolia • today at 8:54 PM
A large mega-datacenter, like the ones they appear to be talking about here, do generally have a significant onsite, full time staff.
All of the data centers I've worked with have had technicians onsite 24/7. There's just a lot of stuff that sometimes needs doing that's easier with someone there.
I'm sure they pull in from outside the area for large jobs like major equipment refreshes or major network changes. But for day to day stuff (and there's always day to day stuff), it's just a couple people. Some days, they're very busy and my lowpri tickets take a long time to get worked, other days my tickets get completed in minutes.
I know some companies are driving towards less intervention with racked hardware and will wait to disturb a rack until several units have failed, but you still need someone to work on those when the hit the threshold. And it's nice to have someone onsite for simple things like replacing a failing cable.