Why?

Do they lose any significant number of customers? Do anybody in leadership get fired?

Do reading the twitter status updates give you the impression of an organization that takes responsibility seriously?

Or do it sound more like an organization that is optimized for evaporating responsibility?

I think this will change nothing.

Seriously, who will change provider because of this? Our institution is so brainwashed and hidebound to Microsoft it would take a lot more than this. It seems like an abusive relationship: the bad times just increase fear generally, so make change less likely.

[dead]