alt Hacker NewsFYI, if your business uses Microsoft 365, you are eligible to having 50% of your monthly fee waived off as per MS online services SLA.
It's been 18 hours since the start of the outage. If service isn't restored in the next 18 hours (36hrs+ outage), you can get the entire fee waived.
Microsoft gives a 99.9% monthly uptime guarantee, which means maximum allowed downtime is 7hrs.
And at 40$ per employee per month, with all those employees now without access to the company (auth is not working so internal apps are going to be dead too), 50% of that for one month covers less than 25 minutes of downtime if your employees work 38 hours per week for 5000$ on average (and I do hope they make at least 2x more, since this is before tax).
But no worries, getting the entire month off justifies about 50 minutes of company downtime.
Besides: why worry? Claude code is down too, so your now cheaper techs can't do anything either.
The loss for a random due to MS software at this point is about 1400$ per seat (but probably at least double that) and rising.
Which is why every manager should now realize that their microsoft contract can never work as a valid disaster recovery option.