The system architecture seems to be more fragile than simple capsules with parachutes or even the shuttle (which was already pretty dangerous). There’s no parachute, if you don’t hit the tower during landing you’re in a lot of trouble (unless they can soft-land the ship without the tower and without the bottom exploding?).
“the system is more complicated” is not a good argument for it never working.
A passenger airliner is vastly more complicated than a parachute, yet both work.
(You’re also in a lot of trouble if you don’t hit the runway in an airliner)