alt Hacker NewsAnthropic is a joke of a company. They have all these heavyweight hires, but they make logins so difficult for the user that no chat user in their sane mind would want to use Anthropic. It's as if Anthropic doesn't actually want people using their service.
They routinely keep logging me out, also always making me wait for an email confirmation code just to login every time, and it's sickening.
They also promise API credits but then don't actually give any.
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My experience has been opposite. I'm using the API. I hit usage tier limits so sent them a request to upgrade my tier. Heard back within an hour and upgraded to the highest tier. I had another request also which was answered same day.
The chat on the website is not their main product... They're selling access to their models to enterprises. As sickened as you are by having to log in to the chat, that's not an indication of their success at training and marketing high-quality models (the only real competition to OpenAI at this point).
I'm a chat user, hopefully with a sane mind, and their login process might be annoying but doesn't stop me from using it. I get logged out once every 2-4 weeks maybe?