> It is baffling, and honestly worrying, that this has to be explained.

Hey man, you’re the one that seems to be of the impression that the person sending form letter extension review responses is in a position in Mozilla to be able to do any of the shit you just said apologizes represent.

I asked what’s it matter if they tick the apology box because they can’t actually apologize.

I just don’t get why, in my previous post, I was supposed to pretend like the person who wrote that “we apologize” statement even intended to apologize.

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And in the odd chance the person who sent that email is in that position (or it’s a personal apology limited to their own reviewing failures) they need to use their words and distinguish themselves from a prefunctory customer service script. Rote apologies are not apologies, they’re simply someone saying what they believe are the right polite words for a situation.