alt Hacker Newsalso negative experiences here. if they get a copyright-violation request from someone, they won't contact you about it. they'll just take your server down immediately and ask you to respond. obviously thats not a sane course of action and i cannot recommend using them for any kind of production systems.
i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not promoted.
Replies
> i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not promoted.
Is it possible that maybe others had a different experience than you, and those experiences are as valid as your own?
Besides, what was your website about? I've received notices I had to reply to within 24-hours, otherwise they delete the servers. But I've always replied and complied, so never had any servers deleted.
Not my experience as well. They have previously given me 24 hours to respond, or they will remove the server.
DMCA safe harbor means you don't get sued for posting copyrighted content. But in return it means you get a notice you gotta take things down. If you don't take it down then it goes down the infra. You can take down a post but your hoster can't. But they can take down your server. And they must or they get fines/jail. And so they will.
Now we need to know the full story. Did you have a public DMCA takedown link and actually handle requests and the complainers just ignored that and went over your head to Herzner? or did you just wing it running a server with UGC thinking it's surely gonna be OK?
I am not saying you were wrong but you only tell a small part of the story
Tbh this is the most German shit. Germany has borderline neurotic copyright laws, so likely they are doing this to cover their asses legally. Still insane that they don't even notify you!!
When they receive a DMCA they will contact you and give you 24hours to reply and fix it. If you do not comply they will turn off your IP.
However this is more related to EU regulation rather than Hetzner itself.
Hosting things within the EU has become really tough.
"Hetzner" isn't a monolith. I have a feeling these things depend on which country your servers are in.
f.ex. the situation with egress costing money in the US, but it's free on all EU location.s
In my experience they usually give a 48 or 72 hour period for the customer to respond before they take action on something like that.
They are exceptionally fast at detecting things like that though.
We always get a warning.
> if they get a copyright-violation request from someone, they won't contact you about it. they'll just take your server down immediately and ask you to respond
That’s not my experience. We get these emails about once every 6 months, we act and respond, and they don’t take anything down.