alt Hacker News> i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not promoted.
Is it possible that maybe others had a different experience than you, and those experiences are as valid as your own?
Besides, what was your website about? I've received notices I had to reply to within 24-hours, otherwise they delete the servers. But I've always replied and complied, so never had any servers deleted.
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> Besides, what was your website about? I've received notices I had to reply to within 24-hours, otherwise they delete the servers. But I've always replied and complied, so never had any servers deleted.
some random app vendor didn't like the free promotion on our website https://macupdater.net/
we can delete any "offending" page within a few hours, but taking the whole server offline first and asking questions later is not OK by Hetzner.
others had better experiences and got a 24-hour timeframe. just asking but is this during business hours or can they send you a notice on saturday and you'll be offline by sunday? doesn't seem much better.
"24 hours notice before server deletion" makes them a no-go for me, then.
I was considering them for a small project, but as this project will be nobody's fulltime job, I can't guarantee that I or anybody else would necessarily see that email within 24 hours.
Interesting, and this kind of service seems fine to you? It doesn’t seem fine to me.
Even if most people will have no problem with them, I’d say that knowing how a company handles edge cases like this is much more valuable than knowing how the handle things when everything is fine.
Your experience doesn’t sound a great deal better and also puts me off this provider. 24-hours is almost synonymous with no warning in my book. How many contact attempts can reasonably be made in that time?
If it’s a single email - then even if it doesn’t get caught in a Spam filter that’s still a short period of time to notice and respond when the stakes are so high.
If that email goes to junk, or you’re unwell and not checking emails as frequently (given - I assume - that many of Hetzner’s customers are individuals) or any other number of reasonable situations, you’ve effectively had no warning before service termination and deletion of data.
I don’t mind cloud providers acting on suspicious usage patterns or abuse reports but there has to be some kind of due process or it just ends up unnecessarily destroying goodwill in a brand/provider.