This is a great idea, and it looks like you've done a great job! I share your enthusiasm for these printers. I have a Rongta receipt printer sitting on my desk that I like to play with :-)

I have a business usecase for something like this (now that Chrome doesn't allow printing to ESC/POS), and exposing the printer interface as an HTTP API is a clever and great solution! But, sending the data through a third party is a complete no-go for us for reasons of compliance. For this architecture to work for us we would have to host it on our VPN and serve it from our own domain as our customers have a strict whitelist.

As cool an idea as this is, honestly though I don't think this should be a SaaS. Certainly it doesn't fit the typical mold of SaaS where there's nothing to install because it's all delivered through the web. Given you have to install a local Pi or other, you lose all the benefits of SaaS and also incur all the downsides of SaaS. It feels like it was shoehorned into a SaaS because otherwise it would be very hard to monetize. I don't blame you for that because it is indeed a hard problem to figure out how to get paid (in fact I've abandoned good ideas prevously because it was either SaaSify something that shouldn't be a SaaS or else face huge obstacles getting paid), but I wanted to share my thoughts honestly.