I think I missed something. They later offered the guy the world to solve problems. He declined and then complains they wouldn’t provide the tools he needed.
Part of “name your price” should include whatever tools - up to and including ownership of processes.
I thought that just means they're buying him out?
Yeah I think something was missed. My wild speculation is that the person thats "causing issues" has a privileged position with the owners. The owners are unwilling to completely cut this person out of the business, and that is what he means when he says that the owners won't provide the tools he needed.